ÖÐÎÄ
½»Á÷»ú
Ô°ÇøÍø½»Á÷»ú
Êý¾ÝÖÐÐÄÓëÔÆÅÌËã½»Á÷»ú
ÐÐÒµ¾«Ñ¡½»Á÷ϵÁÐ
¹¤Òµ½»Á÷»ú
Åä¼þ
ËùÓÐÊÖÒÕ½â¾ö¼Æ»®
·ÓÉÆ÷
»ã¾Û·ÓÉÆ÷
ÐÐÒµ¾«Ñ¡Â·ÓÉÆ÷ϵÁÐ
ËùÓÐÊÖÒÕ½â¾ö¼Æ»®
ÎÞÏß
·Å×°ÐÍÎÞÏß½ÓÈëµã
Ç½ÃæÐÍÎÞÏß½ÓÈëµã
ÖÇ·ÖÎÞÏß½ÓÈëµã
ÊÒÍâÎÞÏß½ÓÈëµã
³¡¾°»¯ÎÞÏß
ÎÞÏß¿ØÖÆÆ÷
ÐÐÒµ¾«Ñ¡ÎÞÏßϵÁÐ
ÎÞÏß¹ÜÀíÓëÓ¦ÓÃ
ÔÆ×ÀÃæ
ÔÆÖÕ¶ËϵÁÐ
ÔÆÖ÷»úϵÁÐ
ÔÆ×ÀÃæÈí¼þϵÁÐ
Åä¼þϵÁÐ
·þÎñ²úÆ·
Çå¾²
´óÊý¾ÝÇ徲ƽ̨
ÏÂÒ»´ú·À»ðǽ
Çå¾²Íø¹Ø
¼ì²â¹ÜÀíÇå¾²
ËùÓÐÊÖÒÕ½â¾ö¼Æ»®
Èí¼þ
Éí·Ý¹ÜÀí
·þÎñ²úÆ·
»ù´¡Î¬»¤·þÎñ
ÔËά¹ÜÀí·þÎñ
Çå¾²·þÎñ
±¸¼þÓëÀ©ÈÝ·þÎñ
ÅàѵÓëÈÏÖ¤·þÎñ
2019Ä걸¼þάÐÞÀàSLAÖ´ÐÐÕþ²ßͨ¸æ
×ðÖØµÄ97¹ú¼Ê¿Í»§£º
ÄúºÃ£¡
ºÜÊÇллÄú¶Ô97¹ú¼ÊÍøÂçµÄÖ§³ÖÓëºñ°®£¡Ëæ×Åά±£·þÎñ²úÆ·£¨R-Care ά±£·þÎñ²úÆ·ºÍά±£×¨Ïî·þÎñ²úÆ·£©ºÍÇþµÀ·þÎñÕþ²ßÂ½ÐøÐû²¼£¬±¸¼þ/άÐÞÀàSLA±ê×¼½«Æ¥Åä·þÎñÕþ²ßÀ´Ö´ÐС£±¾´ÎÕë¶ÔÓ뱸¼þ/άÐÞÓªÒµÏà¹ØSLAµ÷½âµÄÄÚÈÝÈçÏ£º
ÄúÈôÊÇÓÐÒÉÎÊ»ò½¨Ò飬¿ÉÖµ籾ʡ±¸¼þάÐÞÖÐÐľÙÐÐ×Éѯ¡£
ÐòºÅ |
SLAÒªº¦µã |
2019ÄêÖ´Ðбê×¼ |
±¸×¢ |
1 |
Õþ²ß¹æÄ£ |
²»°üÀ¨“ÔÆ×ÀÃæ¡¢SMB¡¢ÖǻۿÎÌòúÆ·” |
ÊÊÓÃÓÚÊýͨ²úÆ·Ïß |
2 |
²úÆ·ÐòÁкţ¨SN£© |
ƾ֤SN°ó¶¨µÄ·þÎñ°üÌṩ·þÎñ |
ÎÞSN½«²»¿ÉÏíÊÜ·þÎñ |
3 |
±£ÐÞÆÚÆðʼʱ¼ä |
´Ó97¹ú¼ÊÍøÂç·¢»õÖ®ÈÕÆð90Ìì×îÏÈÅÌË㣬¼´·¢»õÖ®ÈÕÆðµÚ91Ì콫×Ô¶¯¼¤»î±£ÐÞÆÚ |
±£ÐÞÆÚ×îÏÈÅÌËãµÄ×îºã¾ÃÏÞΪ90Ìì |
4 |
¿ªÏäȱ·¦¸ñ£¨DOA£© |
×°±¸Î¬±£Î´¼¤»î£¬ÎÞÍâ¹ÛËð»µÇÒµÚÒ»´ÎÉϵ粻¿ÉÕý³£ÊÂÇé»òÉϵçÔËÐÐ48Сʱ֮ÄÚ·ºÆð¹ÊÕÏ£¬¿ÉÒÔÉêÇëDOA»»Ð |
³¬ÆÚ²»¿ÉÏíÊÜDOA»»»õ |
5 |
±¸¼þÏÈÐÐ |
1£©¾ÓÉ97¹ú¼ÊÍøÂçÅж¨×°±¸ÎªÓ²¼þ¹ÊÕϺó£¬Ìá¹©Ìæ»»¼þ·þÎñ 2£©¹ÊÕϼþ30ÌìÄÚÇå¾²¼Ä»Ø£¬ÎïÁ÷Óöȡ¢ÒÅʧ¡¢¶þ´ÎË𻵿ͻ§¼ç¸ºÔðÈΣ»³¬ÆÚËÍ»¹»á½«´Ë¶©µ¥ÏíÓеÄÏÈÐзþÎñ½µ¼¶Îª±¸¼þÌæ»»·þÎñ¡¾±¸¼þÌæ»»£ºÊÕµ½¿Í»§¼Ä»ØµÄ¹ÊÕϼþºóÔÚԼ׼ʱ¼äÄÚ½«¿ÉÓñ¸¼þËÍ´ï¿Í»§Ö¸¶¨ÊÕ»õµã¡¿ 3£©±¸»úÏÈÐÐÓÐÉóÅúʱЧ£ºµ±ÈÕ16£º00ÒÔºóÊÜÀíµÄÉêÇ뽫±»ÊÓ×÷ÏÂÒ»ÈÕµÄÉêÇë 4£©97¹ú¼ÊÍøÂçÆ¾Ö¤ÐÒé»®¶¨µÄ·þÎñÆ·¼¶ÔÊÐíÌṩ±¸¼þÏÈÐзþÎñ£¬ÓзþÎñÁýÕÖ¶¼»á¹æÄ£ 5£©Áè¼ÝÁýÕֵͼ»á¹æÄ£½«Æ¾Ö¤ÏÖʵ½»Í¨×´Ì¬µÈÏêϸÌõ¼þÓëÓû§ÐÉ̾öÒ鱸¼þ·þÎñʱ¼ä |
±¸¼þÏÈÐн»¸¶´ÓÌᳫµ½±Õ»·ÓÐÃ÷È·½ç˵ |
6 |
µ¥´Î±£Íâ·þÎñ |
1£©µ¥´Î±£ÍâάÐ޺͵¥´Î±¸¼þÏÈÐйéÊôÓÚά±£×¨Ïî·þÎñ²úÆ· |
ÐèÏȹºÖûù´¡Î¬±£¼°ÒÔÉϵķþÎñ²úÆ·²Å»ªÏíÊܵ¥´Î·þÎñ |
7 |
Ó²¼þ·µÐÞʱЧ |
1£©Ê±Ð§±ê×¼£º5×9×30CD£¨Calendar day£¬ÈÕÀúÈÕ£© |
»ù´¡Î¬±£Ê±Ð§»á±ä³¤ |
8 |
·þÎñ²úÆ·ÀàÐÍ |
·Ö³õ¼¶¡¢¸ß¼¶·þÎñ£¬»®·ÖÐÂÔöÒÔÏ·þÎñ°ü 1£©»ù´¡+ά±££º »ù´¡+ά±£¼°ÒÔÉÏ·þÎñ²úÆ·²ÅÏíÓб¸¼þÏÈÐзþÎñ |
ÐÂÔö£º»ù´¡+ά±£¡¢ÒøÅÆÎ¬±£ |
9 |
·þÎñ½çÏß |
¸÷¼¶±ðÓ²¼þÖ§³Ö·þÎñ¼°ÏÖ³¡Ö§³Ö·þÎñ¾ùÓж¼»áºÍ¾àÀëÏÞÖÆÌõ¼þ NBD¡¢NDÁýÕÖ¹æÄ£Îȹ̣¬7*24*4Ö»ÁýÕÖ32¸ö¶¼»á£¨±±¾©¡¢ÄϾ©¡¢ºÏ·Ê¡¢º¼ÖÝ¡¢¹ãÖÝ¡¢Î人¡¢Ì«Ô¡¢Ö£ÖÝ¡¢³É¶¼¡¢ÎÚ³ľÆë¡¢¹þ¶û±õ¡¢ÉòÑô¡¢´óÁ¬¡¢ÎÂÖÝ¡¢Çൺ¡¢ÄÏÄþ¡¢¸£ÖÝ¡¢ºôºÍºÆÌØ¡¢Ê¯¼Òׯ¡¢Ìì½ò¡¢¼ÃÄÏ¡¢º£¿Ú¡¢³¤É³¡¢Äϲý¡¢À¼ÖÝ¡¢Öض©¡¢À¥Ã÷¡¢Òø´¨¡¢¹óÑô¡¢Î÷°²¡¢ÀÈø¡¢³¤´º£©Óë97¹ú¼Ê±¸¼þÖÐÐľàÀë50¹«ÀïÒÔÄÚ£¬ÆäËûÇéÐÎÊÓ·¾¶¶ø¶¨ |
ͨ¸æÐû²¼¿ËÈÕÆð£¬±¸¼þάÐÞÀàSLA±ê×¼½«°´ÉÏÃæÄÚÈÝ×îÏÈÖ´ÐÐ
2019Äê3ÔÂ1ÈÕ